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Last update: August 5, 2020

We continue operating through our online store www.mundo-surf.com. All orders placed before 2pm (products in stock) are still shipped the same day, for a delivery in 2-3 business days. The changes in our service are the following:

Deliveries:

- Our carriers will proceed to a "contactless" delivery to ensure everyone's health.

- Deliveries at pick-up shop are suspended.

- For certain postal codes, deliveries may be delayed. The postal code list fluctuates every day, it concerns the most affected populations which suffers restrictions.

- SCHENKER will proceed with a single delivery attempt, if it cannot be delivered, the parcel will be returned. If you are going to order a surfboard or a foam, you must be particularly attentive on the day of delivery.

Returns:

Until the alarm status is lifted, the return period will not start counting. That is, we give 100 days of return (30 days for products on sale) without counting the days of alarm status.

Collection and purchase in physical store:

The physical store is open, respecting our "safe store" protocol, which we detail below:

1. Prevention measures reminder


Use the hydroalcolic gel to disinfect your hands
Wear the mask
Maintain the safe distance of 2 meters


2. Purchase information

Enter one by one, wait outside the store if we already serve someone
Make the purchase with agility and speed, staying in the store only as long as necessary
The tester is temporarily disabled

Go everybody, we will all overcome it!

The team at mundo-surf.com