Preguntas Frecuentes Por Shipping and delivery

Can you tell me the time of delivery of my package?

No, unfortunately we can not indicate the exact time of delivery.

What I am supposed to do if my product come broken or damaged?

Notify us by email, sending us pictures of the goods and its packaging, a picture of the carrier's label, and the number of your order, right after the reception of your order. And if possible, notify on the delivery slip the damage found.We are responsible for the good condition of the goods we deliver, and even if we make complaints to the carrier, we will propose a solution to replace damaged products as quickly as possible.

Can you provide an invoice for my purchase?

Yes, we send it by e-Mail for every order, and you can download or print it from your account, in “History of orders”.

What happens if you do not respect the delivery time announced?

We depend on the carrier we work with, and unfortunately they are not 100% reliable. We do a daily monitoring of the status of the deliveries, and we do everything is possible to resolve the possible issues. But we understand that sometimes a delay implies not being able to enjoy your new gear, and it is for this reason that if we are late delivering your order, we will propose the return and full refund of your order, and we will assume all delivery and return costs associated. If you can wait, we will do everything is possible to delivery your order as soon as possible.

How much are the shipping costs?

Shipping costs are free for orders exceeding 149€ with delivery in Europe (99€ for Spain and Portugal), except surfboards and blanks. For other orders, the website calculates the amount of the shipping costs depending on the weight of the goods and on the place of delivery. You just have to put your mouse over the cart, or tap over the cart, and the website will indicate the amount of the shipping costs, which are updated as you add or remove products.

Do you deliver to any part of the world?

Yes, we ship in any country, except surfboards and foam that we only ship in Europe. To know the amount of the shipping cost to your country, you just have to register on the website, add the products to your cart, and put your mouse or tap over the cart icon, and the website will indicate the amount of the shipping costs.