Preguntas Frecuentes Por Payment methods, Taxes, and prices

Can I pay on delivery, directly to the carrier?

No, due to the high expense of this payment method.

Does the website give me an error when paying for "Surf First" or for "Split your payment"?

This is not an error, but the financial company we work with, Sequra, has not approved your request. In those cases, you can choose another method of payment, or contact Sequra at 931.760.008.

Does the price includes taxes?

Yes, all prices include VAT, except if you login from the Canary islands, Ceuta, Melilla or Switzerland. For shipping in those areas, we'll show you the prices without VAT.

Which payment method do you accept ?

Credit card, Paypal and bank transfer! You will find more details on the payment methods page.

I live in the Canary islands, Ceuta or Melilla, will I have to pay customs fees and VAT?

Yes, you will have to pay the customs fees as well as the IGIC directly to the carrier that delivers your order. Customs fees range between 10 and 25€, and the IGIC is 7% of the invoice.

I have a company within the european union but outside of Spain, can you make me an invoice without VAT?

Yes, if you give us a valid intra-community VAT number, we will issue an invoice exempt of VAT.