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Preguntas Frecuentes Por Returns and refunds

Can I return a product because the size is wrong, I do not like the color, or I change my mind?

You have 14 days to return a product and get a refund. Additionally, we have extended the legal period to 100 days by issuing a purchase voucher valid for one year in the store. You just need to send us the products you want to return, indicating your name, last name, and the order number. The direct cost of returning the product will be borne by the buyer unless the return is due to our error. More details about returns can be found in the general conditions.

I want to cancel an order, how can I do that?

Let us know by e-mail to [email protected], indicating the number of your order. If your order has not been shipped, we will make the refund of the amount paid by the same payment method you used to pay. If your parcel have already been shipped, you will have to return it, once you have been delivered.

I want to return some products, what I have to do?

Let us know by e-mail to [email protected], indicating the number of your order, and send us the goods you wish to return. If you return the entire order, we will refund the total order amount, shipping costs included. If you return part of your order, we will refund the amount of the returned products. We will make the refund by the same payment method you used to pay. You can find more details in our terms of use.

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