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Preguntas Frecuentes Por Returns and refunds

Can I return a product because the size is wrong, I do not like the color, or I change my mind?

Yes you can, you have 100 days to return a product, 30 days in case of discounted products, with no need to give any explanation. You only have to send the products that you want to return, in perfect state, indicating your name, surname and the number of your order. If you have paid by Paypal and you have enabled the service of returns reimbursement, you will get free returns (under the terms of service offered by Paypal). If not, you will pay for the direct cost of returning the product. In the term of use, you will find more details on returns.

I want to cancel an order, how can I do that?

Let us know by e-mail to [email protected], indicating the number of your order. If your order has not been shipped, we will make the refund of the amount paid by the same payment method you used to pay. If your parcel have already been shipped, you will have to return it, once you have been delivered.

I want to return some products, what I have to do?

Let us know by e-mail to [email protected], indicating the number of your order, and send us the goods you wish to return. If you return the entire order, we will refund the total order amount, shipping costs included. If you return part of your order, we will refund the amount of the returned products. We will make the refund by the same payment method you used to pay. You can find more details in our terms of use.

How can I get the return for free?

It is very easy, you just have to request the refund of the return fees through your PayPal account, and Paypal will make the refund directly to your Paypal account. This offer is valid for orders paid by Paypal and customers who have activated the service on their Paypal account. The refund of the return fees is a service offered in conjunction with Paypal, and subject to the terms of service set by Paypal. In the term of use of the store you will find more details on returns.