Shipping and returns

The amount of shipping costs is reflected in the cart, and it changes as you add or remove products. If you are not registered on the web, shipping costs are calculated based on a shipment in Spain. We recommend that users create an account with their delivery address, to see the final prices of both the products and the shipping costs.

 Shipping costs are free in the following cases:

• Order over 99€ (surfboards and foam excluded) with delivery in Spain, islands excluded.
• Order of surfboards over 199€ and smaller than 7' with delivery in mainland Spain.
• Order over 149€ with delivery in France, Portugal, Germany, Italy, the United Kingdom, Luxembourg, Austria, the Netherlands and Belgium (surfboards, bodyboards, and other large items weighing over 15 kg, whether actual or volumetric, are excluded. Islands excluded).
• In any other case, the shipping costs are from 2.99€, depending on the products purchased, the quantity, the carrier chosen, and the shipping location.

We have the following carriers to make the shipment:

• GLS, SPRING and UPS: for European Union
• UPS: for shipments outside the European Union
• DACHSER and RHENUS: for bulky items in Europe
• Correos: for small items to the Canary Islands.
• Rhenus: for bulky items in the Canary Islands.

Orders placed before 4:30 p.m. (UTC +1) and containing products in stock, are shipped the same day (except the Canary Islands, Ceuta and Malilla, one weekly departure, on Friday),

Delivery times depend on the delivery area and may vary depending on the carrier chosen:

• European Union: delivery 2-5 business days, 5-10 working days for surfboards and other large packages
• Mainland Spain: next business day delivery
• Balearic Islands: 3-4 business days
• Canary Islands, Ceuta, Melilla: 5-15 business days
• Portugal: delivery 48 working hours
• Other countries: delivery 3-8 business days

If for any reason the delivery time should be longer, Mundo-Surf will notify its customer within 48 hours after ordering, giving him the opportunity to cancel his order and obtain a full refund.

You have the right to withdraw from this contract within fourteen (14) calendar days without justification.

The withdrawal period expires 14 calendar days from the date you or a third party designated by you, other than the carrier, took physical possession of the goods.

To exercise this right, you must notify us of your decision via an unambiguous statement (letter or email) to:

Mundo‑Surf.com – Padang‑Padang SL

Parque Industrial GUADALQUIVIR

Calle Tecnologia 22

41120 Gelves – Spain

info@mundo‑surf.com – +34 955 439 494

You may use the withdrawal form template below (optional):

"To the attention of:

Mundo-Surf.com - Padang-Padang SL
Parque Industrial GUADALQUIVIR
Calle Tecnologia, 22
41120 Gelves
[email protected]

I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following good/service ()

– Ordered on/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date

(*) Delete as appropriate."

To meet the deadline, simply send your communication before the end of the 14 days.

Consequences of withdrawal

If you withdraw, we will refund all payments received, including delivery costs (unless you chose a more expensive shipping method), without undue delay and no later than 14 calendar days after your notice.

Refunds will be made using the same method of payment, unless specified otherwise, at no cost to you. We may withhold refund until we receive the goods or proof of return.

You must return the goods to:

 Mundo‑Surf.com – Padang‑Padang SL

Parque Industrial GUADALQUIVIR

Calle Tecnologia 22

41120 Gelves – Spain

info@mundo‑surf.com – +34 955 439 494

without delay, within 14 days of your decision.

You bear the direct cost of returning the goods.

You are only liable for any diminished value resulting from handling that exceeds what is necessary to verify the goods’ nature.

As a goodwill gesture, returns accepted up to 100 days. For returns made between day 15 and day 100, a purchase voucher valid for 1 year will be issued.

Products that are custom-made or cut to size cannot be returned.