Work with us

CUSTOMER SERVICE MANAGER (PARENTAL LEAVE COVER)

Period: 4 to 5 months (from April to September).
On-site position in Gelves (Seville, Spain), no remote work available.

Job Description:

We are looking for a dynamic and proactive person to fill the position of Customer Service Manager during a team member’s parental leave. The selected candidate will provide excellent customer service, manage social media, and support communication and sales activities.

Responsibilities:

• Manage customer service via email, phone, chat, and WhatsApp.

• Manage social media channels (Instagram, Facebook, TikTok, YouTube).

• Create blog content addressing common customer questions.

• Manage and respond to customer reviews (Trustpilot, Facebook, Google).

• Handle warranty and shipping claims.

• Support sales actions via email and app.

Requirements:

• Strong communication and people skills.

• Problem-solving mindset.

• Ability to work independently.

• Advanced knowledge of surfing and bodyboarding (mandatory).

• Experience with CapCut and Photoshop is a plus.

• English level B2 (mandatory).

• Under 30 years old and registered as unemployed.

We Offer:

• Salary according to the Seville retail collective agreement.

• Dynamic and growing work environment in the surf and watersports industry.

📩 Send your CV and cover letter to: [email protected]

INTERNSHIP

Job Description:
At Mundo Surf, we are looking for national and international interns to join our team and assist with daily tasks throughout the year. Depending on your profile, studies, and motivations, you will have the opportunity to collaborate in various areas of our company, gaining practical experience in the surfing world and e-commerce.

Collaboration Areas:

• Warehouse management: Support with organizing, stock control, and order management.
• Package preparation: Assist with preparing and shipping orders to customers.
• Product description writing: Help create and optimize product descriptions for the online store.
• Content creation (video and blog): Collaborate on producing visual and written content for our platforms, social media, and blog.

Requirements:

• Internship agreement with the educational institution is required.
• Willingness to learn and contribute new ideas.
• Proactive attitude and ability to work in a team.
• Passion for surfing and bodyboarding (valued but not required).
• Basic knowledge of content management tools (experience with social media, video editing, and writing is a plus).

We offer:

• Unpaid internship.
• On-site position in Gelves (Seville, Spain), no remote work available.
• Practical experience in a dynamic and growing environment within the surfing industry.
• Training and mentoring to develop your skills in different areas of work.
• Possibility of growth within the company based on performance.

If you're looking for a learning opportunity in a young, dynamic, and constantly evolving environment, we are looking for you!

Send your CV and motivation letter to [email protected].