Categories

Post sale

Sometimes things do not go as expected ... But for those situation, our post sales department is here to help you! Its objective is to give, whenever possible, a solution to your problems.

You will find here our forms to process your warranty requests, transport claims, and claims for non-compliance with the order received.

Our post sales department will reply you as soon as possible.

1. Warranty request

All our products are covered by the 2-year legal guarantee, which covers any manufacturing defect. Although you always have the possibility to request the guarantee directly from the brand, we can also take care of managing your guarantee request with the brand. To do this, you need to fill out the following form:

https://mundo-surf.formstack.com/forms/warranty_request_solicitud_de_garantia

If you have any questions when filling out the form, you can contact our post-sales department, by email at [email protected]

Note: It will always be the manufacturer who decides whether or not to cover a product under warranty. The manufacturer is the only one who knows the manufacturing and design processes of its products, and who is able to decide if damage is due to a manufacturing defect or misuse. In case of guaranteeing damage, the manufacturer could either replace the product or repair it. In case of repair, please consider that the product can be imobilized the time of the repair.

2. Transport claim

All our shipments are covered by transport insurance. In order to process the insurance, we need a series of essential data. It is very important that you send us this information as soon as possible. If your products has arrived in poor condition, damaged or broken, you must fill out the following form:

https://mundo-surf.formstack.com/forms/shipping_claims_reclamacion_de_transporte

If you have any questions when filling out the form, you can contact our after-sales department, by email at [email protected]

3. Unconformed order

We have advanced tools to control the conformity of orders before shipping them. But even so, there may be a human error that causes you to receive a different product than the one you ordered, or you may be missing an item. If this case, fill in the following form:

https://mundo-surf.formstack.com/forms/order_conformity_claims_pedidos_no_conforme

If you have any questions when filling out the form, you can contact our after-sales department, by email at [email protected]