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100 days Return Policy
Delivery 48/72 hours
Satisfied or money back
Worldwide shipping
100 days Return Policy
Delivery 48/72 hours
Satisfied or money back
Worldwide shipping
This website uses its own and third-party cookies to improve our services and show you advertising related to your preferences by analyzing your browsing habits. To give your consent to its use, press the Accept button.
Sometimes things do not go as expected ... But for those situation, our post sales department is here to help you! Its objective is to give, whenever possible, a solution to your problems.
You will find here our forms to process your warranty requests, transport claims, and claims for non-compliance with the order received.
Our post sales department will reply you as soon as possible.
All our products are covered by the 3-year legal guarantee, which covers any manufacturing defect. Although you always have the possibility to request the guarantee directly from the brand, we can also take care of managing your guarantee request with the brand. To do this, you need to fill out the following form:
https://forms.gle/YP1RLGwP8UWRzuwN6
If you have any questions when filling out the form, you can contact our post-sales department, by email at warranty@mundo-surf.com.
Note: the warranty covers products purchased less than 3 years ago against a manufacturing defect. The warranty does not cover a defect caused by misuse or normal wear and tear of the product during use. It will always be the manufacturer who decides whether or not to cover a product under warranty. The manufacturer is the only one who knows the manufacturing and design processes of its products, and who is able to decide if damage is due to a manufacturing defect or misuse. In case of guaranteeing damage, the manufacturer could either replace the product or repair it. In case of repair, please consider that the product can be imobilized the time of the repair.
All our shipments are covered by transport insurance. In order to process the insurance, we need a series of essential data. It is very important that you send us this information as soon as possible. If your products has arrived in poor condition, damaged or broken, you must fill out the following form:
https://forms.gle/9GL7pPJo67YW7CXb9
If you have any questions when filling out the form, you can contact our after-sales department, by email at claim@mundo-surf.com.
We have advanced tools to control the conformity of orders before shipping them. But even so, there may be a human error that causes you to receive a different product than the one you ordered, or you may be missing an item. If this case, fill in the following form:
https://forms.gle/FdJcFFQFF7qZAzj18
If you have any questions when filling out the form, you can contact our after-sales department, by email at claim@mundo-surf.com.
DISCOVER OUR PRO TIPS
ALL YOU WANTED TO KNOW WITHOUT DARING TO ASK
We tell you all everything about surfing, bodyboarding and Shape. From how to duck dive, until how to make a surfboard, or how to plug a bodyboard leash, we explain everything we know, almost everyting.
More infoGUARANTY SATISFIED OR MONEY BACK
100 DAYS TO RETURN A PRODUCT
The quality of products and service we provide are THE priority. That's why we give you 100 days to return an item, 30 days for promotional items. And if you have paid by PayPal, they will even refund you the cost of return.
More infoYOU CAN TRUST IN US!
SSL SECURED
Pay by PayPal, credit card or bank transfer safely with secured transactions.
More info100 days return
If for any reason you wish to return a product , you have 100 days to do so (30 for sales)
More infoSatisfied or Money Back
You will get your money back, you don´t need to give any explanation.
More infoReal-time Stock
Stocks are automaticly uptadated, so you always have an accurate information
More info100 days return
If for any reason you wish to return a product , you have 100 days to do so (30 for sales)
Satisfied or Money Back
You will get your money back, you don´t need to give any explanation.
Secure Payments
Pay by credit card, Paypal or bank transfer quickly and safely
Real-time Stock
Stocks are automaticly uptadated, so you always have an accurate information
Mundo-Surf.com is your online Surf, Bodyboard, Skateboard and Stand-Up-Paddle shop. Our goal is to provide a wide selection of the best products and best surfing and bodyboarding brands. Surfboards, leash, covers, wetsuits, accessories , you will find in our online surfshop many top brands: Creatures, FCS, Shapers, Xcel, Pride, NMD, Versus, Sniper, Agent Eighteen, Zion, Eurofin, Bic, Mystic, NSP, Far King, etc ... We are a passionate team, so feel free to contact us, we will be glad to help you. We make our best to offer the best product at the best price, and to ship it as fast as possible.
* You have 100 days to return a product, 30 days for discounted products. If you have payed by PayPal, they will refund you for the cost to ship the article back.
** We ship worldwide, except Surfboards (only Europe)
*** At mundo-surf, the quality of service and products is a priority. If you want to return an item to us, we will give you a full refund (return within 14 days) or a voucher (return after 14 days and before 100 days).
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Enamorados del surf, bodyboard y el skate. Nuestro equipo vive día a día por y para estos deportes, por ello, ponemos a tu alcance el material técnico de alta calidad. Además, solo confiamos en las marcas más reputadas del sector como Rip Curl, Billabong, Quiksilver, Roxy, O´Neill, Creatures Of Leisure, FCS, Dakine, Ocean & Earth, Nomad, Funkshen, NMD, Versus, Sniper, Reeflex, Firewire, Lost, Channel Island, NSP, Torq, etc…Si tienes alguna pregunta sobre qué material es el más adecuado para ti o sobre el funcionamiento del mismo, no dudes en consultarnos, estaremos encantados de poderte ayudarte. Nos esforzamos para que encuentres fácilmente los productos que buscas, al mejor precio, y para que lo recibas en tu casa lo más rápido posible.