Categories

General terms of sale

1. Orders

2. Prices

3. Shipping cost

4. Delivery Times

5. Insurance

6. Products availability

7. Payment methods

8. Returns and money back warantee

9. Products warantee

10. Confianza Online quality Label

11. Privacy and cookie policy

1. Order

You can order from:

- Our website www.mundo-surf.com (24/24, 7/7)

- by Email to [email protected]

We are available from Monday to Friday from 10a.m. to 2p.m. and from 5.30p.m to 8p.m,  by phone on 00(34) 955 439 494, by Chat, by WhatsApp on 00(34) 627 365 061, or by Email [email protected]


2. Prices

All prices include taxes except for customers who have registered with a shipping address from the Canary Islands, Ceuta, Melilla, Switzerland. These customers must provide their DNI or NIE. Custom fees and local tax must be paid by customers at time of delivery to the carrier. 

Professional clients located in the EU benefit from duty free sales if they provide their european tax id.

3. Shipping cost

Shipping cost appears in the consumer basket in real time. It depends on products and shipping address. If customers are not logged in, shipping cost are based on deliveries in Spain.

Shipping cost varies from €7.50 to €150 depending on products, quantity, mode of transport and shipping address. 

We work with the following suppliers: 

- GLS, for small deliveries. After 2 delivery attempts, they drop packages to the closest parcel shop. At the outset, they send you order tracking information.

- DPD, for big deliveries such as surfboards and foam. 

4. Delivery times

Orders made before 13:00 and containing products in stock will be shipped in the day.

Delivery times are as follows:


- Europe: between 1 and 6 days

- Rest of the world outside the European Union: between 5 and 30 days

 If for any reason the delivery time should be longer, Mundo-Surf will notify its customer within 48 hours after ordering, giving him the opportunity to cancel his order and get a full refund.

5. Insurance

Mundo-surf.com is responsible for the delivery in good condition of the goods shipped. In case of damage, the customer must inform Mundo-surf.com as soon as possible after the receipt of the goods, by sending an email to [email protected] describing the damage suffered. We recommamd illustrating with photos, in order to allow us to make the relevant claims to the carrier.

6. Products availability

Through our slogan "Stock in real time", we are committed to providing accurate and up-to-date information on product availability. Product availability is updated in real time based on sales orders and merchandise receipts.

Some products, including some surfboards because of the almost infinite number of options available, are not in our physical stock but are available for sale, because they will be built according to the options chosen.

If because of an error on our part the product is out of stock, an automatic email will be sent instantly after the finalization of the order, in order to inform the customer. Subsequently, Mundo-Surf will contact the customer to confirm the delivery time, leaving the customer the choice to confirm or cancel his order.

7. Payment methods

Mundo-surf.com offer 3 different payment methods:

- By credit card VISA or MASTERCARD

- By PayPal

- Wire Transfer

For more information, please visit our page detailing all available payment methods.

8. Returns and Waranty Satisfied or Money Back

The deadline to return an item is one hundred (100) natural days from the date of receipt of the product(s), giving right to a full refund. This means that Mundo-Surf will refund the amount of returned items plus shipping costs in case of returning the entire order, or the amount of the item returned if this item was ordered with other products not returned. For discounted products, this period is thirty (30) days. The item must be returned in perfect condition, with the first name, last name and order number at the following address:

Mundo-Surf.com - Padang-Padang SL
PI CITEC
Calle Manuel Trillo de Leyva, 27
41120 Gelves - Spain

The customer can notify his decision to cancel the order through a declaration of intention, sent for example by email. He can use the following model:

"To:

Mundo-Surf.com - Padang-Padang SL
PI CITEC
Calle Manuel Trillo de Leyva, 27
41120 Gelves

[email protected]

I inform you that I wish to cancel the following order:

- Order number xxxx received on xxxx

- Name and surname of the client

- Customer's adress

- Customer's signature

- Date »


After checking the good condition of the returned products, Mundo-Surf will refund the amount paid using the same payment method used by the customer for the purchase.

The offer "free return" is valid for orders paid by Paypal and for customers who have activated the service on their Paypal account at the following address: https://www.paypal.com/gb/webapps/mpp/refunded-returns

Paypal will reimburse the cost of returns according to the terms and conditions of the Paypal return refund service.

For orders not paid by Paypal or for customers who have not activated the service on their PayPal account, the return costs will be payed by the buyer. We recommend using the services of Packlink, which provides a door-to-door service and at very competitive rates: www.packlink.com

In case of return of a product due to a mistake of Mundo-Surf, the cost of the return will be payd by Mundo-Surf.

Customized Products, such as pre-shaped foams or surfboards, must be paid at the time of the order, and can be returned only in case of manufacturing defect or non-compliance.


9. Products warranty

Mundo-Surf will guarantee defects of conformity which appear within a period of 2 years as from the delivery of the product. The customer will have to inform Mundo-Surf by Email to [email protected], explaining the defect and illustrating it with pictures.

Defective products we will repaired, changed or refund at no cost to the buyer.

Defects caused by negligence, shock, improper use, or normal wear and tear, will not be covered under the warranty.


10.  About Confianza Online quality label

Confianza online is an organization whose objective is to increase consumers' confidence in the internet and new digital means, by offering public and private entities an instrument to guarantee their ethical commitment.

It also offers consumers an extrajudicial resolution tool in case of reclamation, fast, economical and effective.

The presence of the CONFIANZA ONLINE label on the website www.mundo-surf.com shows that we adhere to the association and that we respect its code of ethics.



You can consult the ethics code of confianza online. We comply with CONFIANZA ONLINE extra-judicial complaint resolution system.

11. Privacy Policy and Cookies Policy

The acceptance of our general conditions of sale implies the acceptance of our privacy policy and cookies:

- Click here to view our privacy policy

- Click here to view our cookies policy